1. Make sure that you have the latest version of the Geonaute Software.

2. if the problem persists, manually reinstall the product drivers:

2.1 On your computer, go to the Control Panel, System tab and then open the Device Manager.


2.2 Open the Ports (COM & LPT) right click on the ""Prolific USB-to-Serial Comm Port"" corresponding to your product. Select Uninstall. Your product is no longer recognised.


2.3 Disconnect and reconnect your product, the drivers will automatically be reinstalled and the following pop-up will be displayed:


2.4 Check that the product is recognised in the Device Manager.

3. If you still have a problem, please contact one of our support technicians.