1. Connect your product to a computer.
   
   
2. Keep the Up & Down buttons pressed down and press Power to put the product into forced update mode.
   
   
   
3. Start Geonaute Software and go to the Equipment tab followed by My Devices
   
   
4. Select your product & follow the update instructions. Your product will then be reset.

Please note: This operation will unblock your product. However it will delete your settings & sessions.