What can I do if I can't find my session ?

The majority of the time, this problem is due to 3 main causes :

  1. The date on your product may be incorrectly set:

It may be that the date set on your product reinitialises to the factory settings. You product may therefore be set to 2011 or 2012, etc.

If this is the case, look at the date recorded in the “settings” menu of your product. Return to myGeonaute and go to the “Activities” page. Click on “filter sessions” above the timeline.

Select the period corresponding to the date set on you product and click on “confirm”.

Your session should be displayed on the timeline. Change the date with the “edit” button in the shape of a pen next to the title of the session (confirm the sport then change the date).

Once the procedure has been carried out, go back to the settings menu of the product and enter today’s date.

 

 

  1. The ONconnect software and your web browser may be connected to different user accounts:

If there are several users of myGeonaute on your computer, it is possible that the ONconnect software or your web browser has automatically connected to the account of another user.

On ONconnect, check the name shown on the profile page. If it’s not yours, click on logoff and enter your email and password.

 

On your browser, go to  myGeonaute. Check that it’s your name at the top right of the page. If it’s not, click on the first name, then on log off and connect again with your details.

  

  1. The session is from over six months ago

The timeline only loads 6 months of sporting sessions so that the page loads quickly. To see the older sporting sessions you must click on the “Filter sessions” button located above the timeline.

A banner therefore unfolds. Now you can select the period for which you want to display your sessions on the timeline.

If you still can’t see your sessions, contact our support team.

 

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